Terms of service

TERMS OF SERVICE

Effective Date: 07/08/2026
Last Updated: 08/08/2026

1. INTRODUCTION

Welcome to JE VOIS MA JOIE LTD ("JE VOIS MA JOIE", "we", "our", "us").

These Terms of Service ("Terms") govern your use of our website, products and services available through our Shopify store.

By accessing our website or placing an order, you confirm that you have read, understood and agree to be legally bound by these Terms.

If you do not agree to these Terms, you must not use this website.

2. COMPANY INFORMATION

JE VOIS MA JOIE LTD
Registered in England and Wales

Company Registration Number: 15213350

Registered Office:
128 City Road, London, United Kingdom, EC1V 2NX

Email:
support@jevoismajoie.com

Website:
www.jevoismajoie.com

These Terms are governed by the laws of England and Wales.

3. ELIGIBILITY

By using this website you confirm that:

  • You are at least 18 years of age, or

  • You have permission from a parent or legal guardian.

You also warrant that all information you provide is accurate and up to date.

4. ACCEPTANCE OF ORDERS

All orders are subject to acceptance and product availability.

Submitting an order constitutes an offer to purchase our products.

An automated order confirmation email does not constitute acceptance of your order.

Your order is accepted only when we send you a Dispatch Confirmation email.

We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to circumstances involving:

  • suspected fraudulent activity;

  • pricing or website errors;

  • payment verification failures;

  • stock shortages;

  • misuse of promotions or discounts;

  • orders that appear to be placed for resale where unauthorised.

If payment has already been taken, any cancelled order will be refunded using the original payment method.

5. PRODUCT AVAILABILITY

All products are subject to availability.

While we endeavour to maintain accurate inventory levels, occasional stock discrepancies may occur.

Should an item become unavailable after purchase, we reserve the right to cancel the affected item and issue a refund.

6. PRODUCT DESCRIPTIONS

We make every reasonable effort to ensure product descriptions, colours, measurements and photographs accurately represent our products.

However:

  • colours may differ depending on monitor settings;

  • slight variations may occur between production batches;

  • garment measurements are approximate;

  • minor manufacturing variations shall not constitute defects.

7. PRICING

All prices displayed on our website are in Pound Sterling (GBP) unless otherwise stated.

Where local currency conversion is shown, conversion rates are estimates provided for customer convenience.

The final amount charged may vary depending upon:

  • your bank;

  • payment provider;

  • exchange rates.

We reserve the right to amend pricing at any time.

Pricing changes shall not affect confirmed orders.

8. PRICING ERRORS

Despite our best efforts, pricing errors may occasionally occur.

Where a pricing error is identified before dispatch we reserve the right to:

  • cancel the order; or

  • contact you regarding the correct price.

If payment has already been processed, a full refund will be issued.

9. PAYMENTS

Payments are processed securely through approved third-party payment providers including Shopify Payments and other authorised providers.

We do not store or have access to your complete payment card information.

Orders will only be processed after successful payment authorisation.

10. PROMOTIONAL CODES

Discount codes:

  • cannot normally be combined;

  • have no cash value;

  • may expire without notice;

  • may exclude selected products.

We reserve the right to withdraw promotional offers where abuse or misuse is suspected.

11. SHIPPING

Estimated delivery times are provided for guidance only.

Delivery estimates do not constitute guaranteed delivery dates.

Risk in the goods transfers to you once delivery has been completed.

Ownership of the goods transfers only once payment has been received in full.

12. INTERNATIONAL ORDERS

Customers outside the United Kingdom are responsible for complying with local import laws.

Where applicable, customs duties, VAT and import taxes remain the responsibility of the customer unless collected at checkout.

Failure to pay local customs charges may result in returned parcels or destruction by customs authorities.

We shall not be responsible for losses arising from customs delays.

13. RETURNS

Returns are governed by our separate Refund & Returns Policy.

Nothing within these Terms limits your statutory rights under the Consumer Rights Act 2015 or any other applicable legislation.

14. CANCELLATIONS

Consumers located within the United Kingdom may have statutory cancellation rights under the Consumer Contracts Regulations 2013.

These rights are subject to legal exclusions, including customised or personalised products.

Further details can be found in our Refund Policy.

15. INTELLECTUAL PROPERTY

Unless otherwise stated, all intellectual property appearing on this website belongs exclusively to JE VOIS MA JOIE LTD.

This includes, without limitation:

  • trademarks;

  • logos;

  • graphics;

  • artwork;

  • photographs;

  • videos;

  • garment designs;

  • typography;

  • branding;

  • slogans;

  • website content;

  • product names;

  • product descriptions.

No part of this website may be copied, reproduced, distributed, modified or commercially exploited without our prior written consent.

Unauthorised use may result in legal proceedings.

16. TRADEMARKS

"JE VOIS MA JOIE", associated logos and branding are proprietary trade identifiers of JE VOIS MA JOIE LTD.

Nothing contained on this website grants any licence to use our intellectual property without written permission.

17. USER CONDUCT

You agree not to:

  • misuse this website;

  • introduce malicious software;

  • interfere with website security;

  • attempt unauthorised access;

  • scrape website content;

  • copy product images;

  • impersonate another person;

  • submit false information;

  • engage in fraudulent purchases.

Violation of these Terms may result in suspension of access and legal action.

18. ACCOUNT SECURITY

If you create an account, you are responsible for:

  • maintaining confidentiality of your password;

  • restricting access to your account;

  • ensuring information remains accurate.

You agree to notify us immediately of any unauthorised use.

19. WEBSITE AVAILABILITY

While we endeavour to keep our website available continuously, we cannot guarantee uninterrupted service.

We may temporarily suspend access for:

  • maintenance;

  • upgrades;

  • technical issues;

  • security reasons.

20. THIRD-PARTY SERVICES

Our website may contain links to third-party websites or services.

We are not responsible for:

  • their content;

  • privacy practices;

  • products;

  • services;

  • availability.

Accessing third-party websites is at your own risk.

21. DISCLAIMER

To the fullest extent permitted by law, the website and its contents are provided "as is" and "as available".

We make no guarantees regarding:

  • uninterrupted availability;

  • compatibility with every device;

  • freedom from technical errors;

  • absolute accuracy of all information.

22. LIMITATION OF LIABILITY

Nothing within these Terms excludes liability where exclusion would be unlawful.

Subject to applicable law, JE VOIS MA JOIE LTD shall not be liable for:

  • indirect losses;

  • consequential losses;

  • loss of profits;

  • loss of business;

  • loss of goodwill;

  • loss of anticipated savings.

Our total liability relating to any order shall not exceed the purchase price of that order.

23. FORCE MAJEURE

We shall not be liable for delays or failures caused by events beyond our reasonable control including:

  • natural disasters;

  • severe weather;

  • industrial action;

  • pandemics;

  • governmental restrictions;

  • war;

  • cyber attacks;

  • courier disruptions.

24. PRIVACY

Use of this website is also governed by our Privacy Policy.

By using this website you acknowledge that your personal data will be processed in accordance with that policy.

25. SEVERABILITY

If any provision within these Terms is held to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

26. WAIVER

Failure by JE VOIS MA JOIE LTD to enforce any provision shall not constitute a waiver of our rights.

27. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy and Refund Policy, constitute the complete agreement between you and JE VOIS MA JOIE LTD concerning use of this website.

28. CHANGES TO THESE TERMS

We reserve the right to amend these Terms at any time.

Updated Terms shall become effective immediately upon publication.

Customers are encouraged to review these Terms periodically.

29. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

30. CONTACT US

For any questions regarding these Terms, please contact:

JE VOIS MA JOIE LTD

Email: support@jevoismajoie.com

Website: www.jevoismajoie.com

Business Hours:
Monday–Friday
9:00am–5:00pm (UK Time)

© 2026 JE VOIS MA JOIE LTD. All Rights Reserved.