Shipping policy

SHIPPING POLICY

Effective Date: 07/08/2026
Last Updated: 08/08/2026

1. INTRODUCTION

At JE VOIS MA JOIE LTD, we are committed to ensuring your order is prepared, packed and delivered with the highest level of care.

As an independent British luxury clothing brand, every order is personally quality checked before dispatch to ensure it meets our standards.

This Shipping Policy explains our processing times, delivery estimates, international shipping procedures and your responsibilities when placing an order through our website.

2. COMPANY INFORMATION

JE VOIS MA JOIE LTD
Registered in England and Wales

Company Registration Number: 15213350

Registered Office:
128 City Road
London
United Kingdom
EC1V 2NX

Email: support@jevoismajoie.com

Website: www.jevoismajoie.com

3. ORDER PROCESSING

Orders are processed during our normal business hours:

Monday – Friday
9:00am – 5:00pm (UK Time)

Orders are generally prepared and dispatched within 2–5 business days after payment has been successfully authorised.

Orders placed during:

  • weekends;

  • UK public holidays; or

  • company closure periods,

will begin processing on the next available business day.

While we always endeavour to dispatch orders as quickly as possible, processing times may occasionally be extended during periods of exceptionally high demand, promotional events, new collection launches or circumstances beyond our reasonable control.

4. ORDER CONFIRMATION

Once your order has been placed you will receive an Order Confirmation email.

This confirms that we have received your order but does not constitute acceptance.

A separate Dispatch Confirmation email containing your tracking information will be sent once your order has been shipped.

5. DELIVERY SERVICES

Delivery partners may vary depending on your destination.

We may use reputable carriers including, but not limited to:

  • Royal Mail

  • Evri

  • DPD

  • DHL

  • UPS

  • FedEx

We reserve the right to select the most appropriate courier for your order.

6. ESTIMATED DELIVERY TIMES

Delivery estimates begin after dispatch, not from the date the order is placed.

Estimated delivery times are:

United Kingdom

Standard Delivery

2–4 Business Days

Express Delivery (where available)

1–2 Business Days

Europe

Estimated delivery:

4–10 Business Days

International Destinations

Estimated delivery:

7–15 Business Days

Some destinations may require additional time due to customs processing.

Please note that these delivery estimates are not guaranteed.

7. SHIPPING CHARGES

Shipping costs are calculated during checkout based on:

  • destination;

  • selected delivery service;

  • parcel weight;

  • parcel dimensions.

The applicable shipping cost will always be displayed before payment is completed.

8. TRACKING YOUR ORDER

Where available, tracking details will be provided by email once your order has been dispatched.

Customers are responsible for monitoring tracking updates provided by the courier.

9. CUSTOMS, DUTIES & IMPORT TAXES

Orders shipped outside the United Kingdom may be subject to:

  • import duties;

  • customs fees;

  • VAT;

  • local taxes;

  • customs clearance charges.

Unless expressly stated during checkout, these charges are the responsibility of the customer.

Failure to pay customs charges may result in:

  • delayed delivery;

  • returned parcels;

  • parcels being abandoned or destroyed by customs authorities.

JE VOIS MA JOIE LTD cannot accept responsibility for delays or losses resulting from customs procedures.

Should we begin collecting VAT at checkout through schemes such as the EU Import One Stop Shop (IOSS) or similar international programmes, this policy will be updated accordingly.

10. INCORRECT SHIPPING INFORMATION

Customers are responsible for ensuring all shipping information provided during checkout is complete and accurate.

If an incorrect delivery address is supplied, please contact us immediately at:

support@jevoismajoie.com

We will make every reasonable effort to amend the address before dispatch.

Once an order has been dispatched, we cannot guarantee that delivery details can be changed.

Any additional costs arising from incorrect customer information may be charged to the customer.

11. FAILED DELIVERY ATTEMPTS

If delivery cannot be completed because:

  • no one is available to receive the parcel;

  • the parcel is not collected from a collection point;

  • delivery information is incorrect;

  • customs fees remain unpaid;

the parcel may be returned to us.

Any refund issued may be reduced by:

  • original shipping costs;

  • return shipping charges;

  • customs fees incurred;

  • other reasonable administrative costs where permitted by law.

12. LOST PARCELS

If your parcel appears to have been lost in transit, please contact us as soon as possible.

We will investigate the matter with the courier before determining the appropriate resolution.

A parcel will generally be considered lost only after the courier's official investigation period has concluded.

Where appropriate, we may provide:

  • a replacement;

  • a refund; or

  • another suitable resolution.

13. DAMAGED PARCELS

If your parcel arrives visibly damaged, we recommend:

  • taking photographs before opening;

  • photographing the packaging;

  • photographing the damaged item(s);

  • contacting us within 48 hours of delivery.

Prompt notification helps us investigate claims efficiently with our courier partners.

14. DELIVERY DELAYS

Occasionally deliveries may be delayed due to circumstances beyond our reasonable control, including:

  • adverse weather conditions;

  • customs inspections;

  • courier operational delays;

  • industrial action;

  • transportation disruption;

  • national emergencies;

  • public holidays;

  • force majeure events.

JE VOIS MA JOIE LTD shall not be liable for delays caused by such circumstances.

15. SPLIT SHIPMENTS

Where necessary, orders containing multiple items may be shipped separately.

Customers will not incur additional shipping charges for split shipments initiated by us.

16. RISK AND OWNERSHIP

Ownership of goods passes to you only after full payment has been received.

Risk in the goods transfers to you once the parcel has been successfully delivered to the delivery address provided during checkout.

17. SUSTAINABILITY

We aim to use packaging that protects your order while reducing unnecessary waste wherever reasonably possible.

Packaging materials may evolve over time as we continue to improve our environmental practices.

18. CHANGES TO THIS POLICY

JE VOIS MA JOIE LTD reserves the right to amend this Shipping Policy at any time.

Any updates will become effective immediately upon publication on our website.

Customers are encouraged to review this policy periodically before placing an order.

19. CONTACT US

If you have any questions regarding shipping or delivery, please contact us.

JE VOIS MA JOIE LTD

Email: support@jevoismajoie.com

Website: www.jevoismajoie.com

Business Hours:
Monday–Friday
9:00am–5:00pm (UK Time)

© 2026 JE VOIS MA JOIE LTD. All Rights Reserved.