Refund policy

REFUND & RETURNS POLICY

Effective Date: 07/08/2026
Last Updated: 08/08/2026

1. INTRODUCTION

At JE VOIS MA JOIE LTD, we take pride in delivering premium garments crafted with care and attention to detail. We want you to be completely satisfied with your purchase.

This Refund & Returns Policy explains your rights, our responsibilities, and the procedures for returning products purchased through our website.

Nothing within this policy limits or excludes your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable law.

2. COMPANY INFORMATION

JE VOIS MA JOIE LTD
Registered in England and Wales

Company Registration Number: 15213350

Registered Office:
128 City Road
London
United Kingdom
EC1V 2NX

Email: support@jevoismajoie.com

Website: www.jevoismajoie.com

3. YOUR RIGHT TO CANCEL

If you are purchasing as a consumer within the United Kingdom or another jurisdiction where similar consumer protection laws apply, you generally have the right to cancel your order within 14 calendar days of receiving your goods without giving a reason.

To exercise your right to cancel, you must notify us by emailing:

support@jevoismajoie.com

before the cancellation period expires.

Once cancellation has been confirmed, you must return the goods in accordance with this policy.

4. OUR VOLUNTARY RETURNS POLICY

In addition to your statutory rights, JE VOIS MA JOIE offers a 30-day voluntary returns policy.

You may request a return within 30 calendar days from the date your order is delivered, provided that all eligibility requirements below are met.

This voluntary policy does not affect your statutory consumer rights.

5. RETURN ELIGIBILITY

To qualify for a return, items must:

  • be unworn;

  • be unused;

  • be unwashed;

  • remain free from stains, odours, perfumes, deodorant marks or pet hair;

  • have all original tags attached;

  • be returned in their original packaging where reasonably possible;

  • be in a condition suitable for resale.

Returns that do not satisfy these conditions may be refused or returned to the customer.

6. NON-RETURNABLE ITEMS

For hygiene, safety and legal reasons, the following items cannot be returned unless they are faulty:

  • underwear;

  • socks (where hygiene seals have been broken);

  • face coverings;

  • personalised or customised products;

  • gift cards;

  • digital products;

  • products clearly identified as non-returnable at the time of purchase.

7. FAULTY, DAMAGED OR INCORRECT ITEMS

If your order arrives:

  • damaged;

  • defective;

  • incorrectly supplied; or

  • develops a manufacturing fault,

please contact us within 48 hours of delivery where reasonably possible by emailing:

support@jevoismajoie.com

Please include:

  • your order number;

  • photographs of the item;

  • photographs of any damaged packaging (if applicable);

  • a brief description of the issue.

Where a genuine fault is confirmed, we will, at our discretion and in accordance with your statutory rights:

  • repair the item;

  • replace the item;

  • provide a full refund;

  • offer an alternative resolution where appropriate.

Nothing within this section limits your legal rights under the Consumer Rights Act 2015.

8. ITEMS DAMAGED AFTER USE

Normal wear and tear, accidental damage, improper washing, misuse, alterations made by the customer or failure to follow garment care instructions are not considered manufacturing faults.

We reserve the right to inspect returned products before determining eligibility for repair, replacement or refund.

9. HOW TO REQUEST A RETURN

To initiate a return, please email:

support@jevoismajoie.com

Please include:

  • your full name;

  • order number;

  • item(s) you wish to return;

  • reason for the return.

Our support team will provide return instructions and the appropriate return address.

Returns sent without prior authorisation may experience processing delays.

10. RETURN SHIPPING

Unless the item is faulty, damaged or supplied incorrectly, customers are responsible for the cost of returning items.

We strongly recommend using a tracked postal service.

JE VOIS MA JOIE LTD cannot accept responsibility for returned parcels that are lost, damaged or delayed during transit back to us.

11. ORIGINAL SHIPPING CHARGES

Original delivery charges are non-refundable unless:

  • the item is faulty;

  • the incorrect item was supplied;

  • we have made an error processing your order; or

  • applicable consumer law requires otherwise.

12. INTERNATIONAL RETURNS

Customers outside the United Kingdom are responsible for:

  • return shipping costs;

  • customs documentation;

  • export charges;

  • any applicable duties relating to the return shipment.

JE VOIS MA JOIE LTD is not responsible for customs delays affecting returned parcels.

13. REFUNDS

Once your return has been received and inspected, we will notify you of the outcome.

If approved, refunds will be processed using your original payment method.

Refunds are typically issued within 14 calendar days of receiving the returned goods or receiving satisfactory evidence that they have been returned, whichever occurs first.

Processing times may vary depending on your bank or payment provider.

14. EXCHANGES

We currently offer exchanges where stock is available.

If your requested size, colour or product is unavailable, we may instead offer:

  • a refund;

  • store credit (where accepted by the customer); or

  • an alternative product.

As a growing independent business, stock levels may be limited.

15. SALE ITEMS

Items purchased during promotional events or sales remain eligible for return unless specifically stated otherwise at the time of purchase.

Your statutory consumer rights are unaffected.

16. REFUSED DELIVERIES

If an order is refused by the customer or returned due to:

  • an incorrect delivery address supplied by the customer;

  • failure to collect from the courier;

  • refusal to pay customs charges;

  • repeated failed delivery attempts,

we reserve the right to deduct:

  • original shipping costs;

  • return shipping costs;

  • customs charges incurred;

  • administrative costs where legally permissible,

before issuing any refund.

17. FRAUD PREVENTION

To protect our customers and business from fraudulent activity, JE VOIS MA JOIE LTD reserves the right to refuse refunds where there is evidence of:

  • excessive return activity;

  • worn or altered garments;

  • fraudulent claims;

  • chargeback abuse;

  • returned counterfeit products.

Such decisions will always be made reasonably and in accordance with applicable law.

18. STATUTORY RIGHTS

Nothing within this Refund & Returns Policy excludes or limits your statutory rights under the laws of England and Wales.

Where there is any inconsistency between this policy and applicable consumer legislation, the legislation shall prevail.

19. CHANGES TO THIS POLICY

We reserve the right to amend this Refund & Returns Policy at any time.

The latest version will always be available on our website.

Changes shall apply only to purchases made after the revised policy has been published unless otherwise required by law.

20. CONTACT US

If you have any questions regarding returns or refunds, please contact us.

JE VOIS MA JOIE LTD

Email: support@jevoismajoie.com

Website: www.jevoismajoie.com

Business Hours:
Monday–Friday
9:00am–5:00pm (UK Time)

© 2026 JE VOIS MA JOIE LTD. All Rights Reserved.