Contact information

CONTACT US

Effective Date: 07/08/2026
Last Updated: 08/08/2026

At JE VOIS MA JOIE LTD, we are committed to providing a professional and responsive customer experience. Whether you have a question about an order, our products, shipping, returns, or any other enquiry, we are here to assist you.

As an independent luxury clothing brand, each enquiry is personally reviewed to ensure you receive the highest standard of support.

CUSTOMER SUPPORT

For all customer enquiries, including:

  • Orders and order updates

  • Shipping and delivery

  • Returns and refunds

  • Product information

  • Sizing guidance

  • General enquiries

Please contact us at:

Email:
support@jevoismajoie.com

We aim to respond to all enquiries within 1–2 business days.

BUSINESS ENQUIRIES

For business-related matters, including:

  • Brand collaborations

  • Press and media

  • Wholesale enquiries

  • Creative partnerships

  • Commercial opportunities

Please contact:

Email:
hello@jevoismajoie.com

ORDER SUPPORT

If your enquiry relates to an existing order, please include the following information to help us assist you as quickly as possible:

  • Full Name

  • Order Number

  • Email Address used at Checkout

  • Brief Description of Your Enquiry

Providing this information may reduce response times.

BUSINESS HOURS

Our customer support team is available during the following hours:

Monday – Friday
9:00am – 5:00pm (UK Time)

We are closed on:

  • Saturdays

  • Sundays

  • UK Public Holidays

Enquiries received outside business hours will be responded to on the next available business day.

COMPANY INFORMATION

JE VOIS MA JOIE LTD

Company Registration Number: 15213350

Registered in England and Wales

Registered Office:

128 City Road
London
United Kingdom
EC1V 2NX

Website:

www.jevoismajoie.com

RESPONSE TIMES

While we strive to respond as quickly as possible, response times may vary during:

  • New collection launches

  • Promotional campaigns

  • Peak shopping periods

  • UK Public Holidays

We appreciate your patience and understanding during these periods.

SOCIAL MEDIA

Stay connected and follow our latest collections, campaigns and announcements.

Instagram:
@jevoismajoie

TikTok:
@jevoismajoie.t

Please note that customer service enquiries submitted via social media may take longer to receive a response. For the fastest assistance, we recommend contacting us by email.

CUSTOMER FEEDBACK

We value your feedback and are continuously working to improve the JE VOIS MA JOIE experience.

If you have suggestions or comments about our products or services, we would be delighted to hear from you.

LEGAL NOTICE

JE VOIS MA JOIE LTD is a private limited company registered in England and Wales.

All correspondence is governed by the laws of England and Wales. For additional legal information, please refer to our:

  • Terms of Service

  • Privacy Policy

  • Refund & Returns Policy

  • Shipping Policy

available on our website.

Thank you for choosing JE VOIS MA JOIE.

We appreciate your support and look forward to serving you.

JE VOIS MA JOIE LTD

"For Those Who See Differently."

© 2026 JE VOIS MA JOIE LTD. All Rights Reserved.